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New Arrivals
MAMMUT Neon Light jay 12L
$129.95
E9 Texturhead Beanie
From $53.95
E9 F19 Women's Sindy Pants - Sage Green
From $153.95
E9 F19 Women's Sindy Pants - Iron
From $153.95
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- Who We Are
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- Recent News
- Positions Vacant - Sydney
- Stores Now Trading 7 Days!
- New Mini Store Coming Soon!
- Alexandria and Collingwood Stores Reopen
- Hangboard & Holds Update
- A New Look to Feed Your Stoke
- Mini Store Lane Cove
- Collingwood Store Opening
- How to Guides
- Buying your First Climbing Shoe
- When to Resole your Shoe
- Building a Woody
- Building your First Trad Rack
- Caring for your Climbing Shoes
COVID-19 SHIPPING UPDATE
Our warehouse and store shipping teams are working hard to ship your orders within 24 working hours of receipt. Due to the large increase in online orders across Australia, the freight system with ALL COURIERS is experiencing significant delays, especially on larger items (e.g. bouldering pads). When you place an order, please keep this in mind and allow extra time to those listed below for your orders. If you do experience extreme delays, please contact us at info@climbinganchors.com so we can lodge a follow up with the courier but in most cases its just the added demand that is causing the shipping delays.
Thanks for your patience.Shipping Options
Orders placed on our website for $29 or more (excluding Gift Vouchers) qualify for free postage Australia wide if you choose the base shipping option. You can choose to use Australia Post if you prefer but this will cost $10 as our costs with Aust Post are higher than other carriers.
Shipping is generally through FASTWAY Couriers, Couriers Please or Australia Post eParcel except for larger items:
- If you have a PO Box or Parcel locker address, then we will use Aust Post.
- Each parcel has a unique tracking code.
- You can opt to leave a note on the parcel to allow couriers to leave parcel in a safe place if you are not home.
Some bulkier items may be sent by TNT and will need to be delivered to a place where someone is available to receive the delivery.
Shipping Time
We try and keep the shipping time as short as possible. Where possible orders are sent on the day you ordered (if ordered before 13:00) or the next day (unless for some reason we are out of stock, in which case we will contact you). Depending on the size of the parcel, the approximate shipping times are (in business days and don't include public holidays):
- Sydney 1-2 days
- Brisbane 1-3 days
- Melbourne 3-4 days
- Adelaide 3-5 days
- Perth 6-10 days (depending on size of order, most seem to be closer to 10 days)
- Hobart 3-8 days
- Darwin 6-8 days
Areas outside the capital cities usually take an extra day too arrive.
International Orders
We do not ship any items overseas at present.
If you are paying with an international credit card we will need to verify your payment prior to shipping your order. This will add a few days to your order.
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MasterCard
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Visa
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American Express
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PayPal Express
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Afterpay - Pay off purchase over 8 Weeks
Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Climbing Anchors’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Policy
Information Collection and Use
Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
Registration
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
Orders
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
Sharing
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If you have any questions about the security at our website, you can send an email to sales@climbinganchors.com.
Correcting & Updating Personal Information
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.