We collect Personal Information from you when:
Where practicable, we will deal with you anonymously or permit you to use a pseudonym during your communications with us. If we require your Personal Information, we will, whenever possible, collect it directly from you. When collecting your Personal Information, we will take reasonable steps to make you aware of the purposes for which the information is collected, the entities, bodies or persons to which we may disclose your information, whether we are likely to disclose your information to overseas recipients, and the consequences if you fail to provide the requested information.
Personal Information is usually collected during our relationship with you and may be provided by you through correspondence (e.g. via email, through our websites by making a purchase or by entering competitions, events or promotions) or via telephone communications.
Examples of the types of Personal Information we may collect include your name, contact details, mailing and delivery addresses, email address, date of birth, bank account details, your shopping or browsing behaviours, and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us. Personal Information may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies.
We will not collect Sensitive Information from you unless you consent to the collection of the information and the information is reasonably necessary for our business activities (see below), or we are required to do so by law.
We may use and disclose your Personal Information for purposes reasonably necessary to provide you with our products and services, including to:
In addition, we may use and disclose your Personal Information for the following purposes, to:
We will use and disclose Personal Information for the primary purposes for which it was collected, and for other related purposes we consider will be within your reasonable expectations. If we use your Personal Information for any other purpose, we will first obtain your consent, unless we are required or permitted by law to use or disclose your Personal Information without obtaining your consent.
In the course of conducting our business, we may disclose your Personal Information to:
In limited circumstances we may provide your Personal Information to third parties such as co-sponsors or promoters of events we are running. In such cases we will take reasonable steps to ensure you are aware that this may be the case when the information is collected.
We may use or disclose your Personal Information for the purpose of direct marketing in relation to our products, services or brand. We may contact you for the purpose of direct marketing via email. If you do not wish to receive such communications, please select the unsubscribe link in our email communications you receive or contact our customer service team and we will respect your request and cease future communications. If you do not unsubscribe in either of these ways, you will be taken to have consented to receiving such communications from us.
We do not disclose Personal Information we collect to third parties for the purpose of allowing them to direct market their products and services to you.
When you visit our websites you can browse them and access important information without revealing your identity. In order to improve our websites, we use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.
We use the services of third-party vendors, who may implement one or more persistent tracking technologies (such as cookies, eTags, pixels, web beacons/ GIFs, local storage, or other identifiers on your device and browser settings) in order to recognise you and your device each time you visit our websites. We use these technologies to enhance your online experience, such as for preference setting, offer selection, analytics, conversion attribution and fraud reduction. We use session tracking technologies or “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on use and interaction with ad impressions and ad services.
You may reject first-party and third-party tracking technologies through the settings on your browser. Note that this may result in the loss of website functionality, restrict your use of the website, or delay or affect the way in which the website operates.
Climbing Anchors may use Google Analytics features based on Display Advertising, including but not restricted to the following: Smart Shopping, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.
If you wish to withdraw your consent for us to send you marketing communications, you can do this as follows:
Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to five (5) business days for your withdrawal to be reflected in our systems. Please note you may still receive marketing communications during this period.
Note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.
You may remove your account by emailing our customer service team. We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your Personal Information, except to the extent we retain your Personal Information for compliance, regulatory or other legal purposes.
Note: If you withdraw your consent for us to use and process your Personal Information, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.
We only share information, including your Personal Information, between our businesses located in Australia. We do not disclose information to overseas recipients, and will not sell, share or rent this information to third parties in ways different from what is disclosed in this statement.
All Personal Information you provide to us is stored on secure servers or hard copy form, both onsite at a Climbing Anchors store or with our trusted service provider. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information.
We have in place reasonable security arrangements to ensure that your Personal Information is adequately protected and secured and to prevent any misuse, interference, loss, unauthorised access or disclosure of your Personal Information. Security measures include allocating employee specific, multifactor protected accounts for all third-party systems used to manage customer information; reasonable IT security measures such as data encryption, firewalls and antivirus controls; physical measures such as the anonymisation of paper records. We will take reasonable steps to destroy or de-identify any Personal Information we hold as soon as we no longer need to hold it (as permitted by law).
We will not be responsible for any unauthorised use of Personal Information by third parties which is attributable to factors beyond our control. We are not responsible for the online privacy practices of third parties.
Further, given that no data transmission over the internet can be guaranteed as completely secure, we cannot guarantee the security of any (personal or other) information you transmit to us, and as such we will not be liable for any breach of security or unintended loss or disclosure of information.
Our websites are professionally hosted and operate in a secure environment. You should, however, be aware that there is always an inherent risk in transmitting your Personal Information via the Internet. Please do not enter credit card details when contacting us via email, text message or through our social media chat functions.
You may access or correct some Personal Information including your name, phone number, shipping and billing address by logging in to your user account on the Website under “My Account” and selecting “Billing Details” and/or “Shipping Addresses” to edit each relevant field.
You may request access to your Personal Information that we hold by submitting a written request to us via our Customer Service Team.
We will do our best to respond to Personal Information access and correction requests within 30 days. We will provide you with access to your Personal information we hold, unless we are prevented by law from doing so. Before providing such information, we may request additional information from you to confirm your identity, to protect your privacy and the privacy of others.
While Climbing Anchors makes reasonable efforts to provide our users with access to their Personal Information, there may be circumstances in which we are unable to provide such access, including but not limited to: where the information in question is legally privileged, would compromise the privacy or other legitimate rights of other persons, where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the request is clearly excessive or unfounded, or where the information requested comprises proprietary business information. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal, unless it would be unreasonable to do so. If you wish to complain about a refusal for access to your Personal Information, you may contact our Customer Service team. We will deal with your complaint within a reasonable time.
You should ensure that all Personal Information you submit to us is accurate, up-to-date, complete, relevant and not misleading. Failure to do so may result in our inability to provide you with the products and services you have requested. You should keep us updated on any relevant changes to your Personal Information. You may request to have your Personal Information that we hold corrected by contacting our Customer Service Team. We will respond to your request to make such a correction within a reasonable time.
If we refuse to correct your Personal Information as requested, we will provide you with reasons for the refusal, unless it would be unreasonable to do so. If you wish to complain about a refusal for correction of your Personal Information, you may contact our Customer Service Team. We will deal with your complaint within a reasonable time.
We will take reasonable steps to ensure your Personal Information likely to be used by us or disclosed by us is accurate, up-to-date, complete, relevant and not misleading. We will also take reasonable steps to notify other entities to which we have disclosed your Personal Information of corrections once they are made.
Telephone: 1300 421 585 (AU)
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:
Last Updated June 2021