NOT safety equipment (this includes all ropes, harnesses, carabiners, helmets etc.)
NOT a clearance item
Returned within 30 days from the date of purchase
Condition is “as new” in appearance (unused, no signs of wear, tears or damage)
Item is in original, undamaged packaging with all tags & packaging material
Item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not stick labels to the outside of the original packaging (e.g. shoe boxes MUST be placed inside another box or satchel for shipping)
Includes your invoice & reason for return, or your shoe return slip (see below)
Due to the critical nature of safety equipment in this store, we cannot accept returns on safety gear in order to ensure our customers are buying gear that is new and in a safe condition.
What counts as safety equipment?
How do I know the item is safety equipment?
All safety items have this label on the product page:
Why can’t I return my climbing harness?
Our customer safety always comes first. Once a harness leaves our store, if it gets sent back to us, we can’t be certain that nothing has happened to it.
We’re not ogres and we really don’t like to deny returns, and yes, we realise you probably just tried it on and it still has the tags. However, please understand harnesses play a critical role in safety and preserving your life when you climb.
We cannot accept returns or exchanges on harnesses (or other safety gear as above) to ensure the gear that you are buying is brand new and in a safe condition, direct from manufacturers & suppliers.
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Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.