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Salewa Denali II Tent
$379.95
Metolius Danger Belt
From $14.95
Wild Country Flow Women's Harness
From $119.95
Wild Country Flow Men's Harness
From $119.95
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- Caring for your Climbing Shoes
- NOT safety equipment (this includes all ropes, harnesses, carabiners, helmets etc.)
- NOT a clearance item
- Returned within 30 days from the date of purchase
- Condition is “as new” in appearance (unused, no signs of wear, tears or damage)
- Item is in original, undamaged packaging with all tags & packaging material
- Item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not stick labels to the outside of the original packaging (e.g. shoe boxes MUST be placed inside another box or satchel for shipping)
- Includes your invoice & reason for return, or your shoe return slip (see below)
No Returns on Safety Equipment >
Warranty & Resolution Centre >
FREE SHOE RETURNS
We offer one free return in case you don’t get the size right the first-time around.
How to redeem your free shoe return:
To qualify for a free shoe return, your shoes must meet the criteria above or we may decline the return (See Returns Policy).
Every online shoe purchase will come with a return slip, similar to the one below:
Follow the instructions on the returns slip and fill out the required details to claim your free shoe return.
NO RETURNS ON SAFETY EQUIPMENT
Due to the critical nature of safety equipment in this store, we cannot accept returns on safety gear in order to ensure our customers are buying gear that is new and in a safe condition.
What counts as safety equipment?
- Harnesses
- Helmets
- Carabiners
- Ropes
- Slings
- Protection
How do I know the item is safety equipment?
All safety items have this label on the product page:
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Why can’t I return my climbing harness?
Our customer safety always comes first. Once a harness leaves our store, if it gets sent back to us, we can’t be certain that nothing has happened to it.
We’re not ogres and we really don’t like to deny returns, and yes, we realise you probably just tried it on and it still has the tags. However, please understand harnesses play a critical role in safety and preserving your life when you climb.
We cannot accept returns or exchanges on harnesses (or other safety gear as above) to ensure the gear that you are buying is brand new and in a safe condition, direct from manufacturers & suppliers.
NO RETURNS ON CLEARANCE
Please ensure if you are purchasing a clearance item that you have sized correctly as we will not accept returns on these items.
Clearance products are labelled as follows:
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WARRANTIES
All items we stock are backed by manufacturer warranties.
If an item you’ve purchased is defective immediately or has developed a fault, please lodge a dispute in the ‘Resolution Centre’ on our website.
Lodging a dispute is the quickest way to help us assess whether the issue is covered by Manufacturers Warranty, and its eligibility for repair or replacement.
HOW TO USE THE RESOLUTION CENTRE
Lodging a dispute is the quickest way to return shoes or make a formal warranty request. Simply follow the steps below:
1. Login and access your account in the top right corner.
2. Select ‘Resolution Centre’.
3. Click ‘Open A New Dispute’.
4. Choose ‘Item Dispute’.
5. Choose 'Your Return' & select the Order ID of your item.
6. Follow the prompts to finish lodging your return.
We'll respond once we've verified your return and to provide shipping instructions as required.
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Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Climbing Anchors’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Policy
Information Collection and Use
Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
Registration
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
Orders
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
Sharing
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If you have any questions about the security at our website, you can send an email to sales@climbinganchors.com.
Correcting & Updating Personal Information
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.