Returns Policy
Free Shoe Returns
We are always trying to make purchasing as easy as possible and we know that choosing the right size shoe online can be difficult. To help you we now offer free returns on shoes (conditions apply). To take up the free returns you will need to fill in the slip that arrived with your shoes and looks like similar to this:
If you're able to contact us before you send back the shoes that will make the return faster for you and we can advise if the replacement size is available or not.
Goods must be returned within 14 days of you receiving them and be in new saleable condition with the shoe box.
Note that this CAN ONLY BE USED FOR SHOE RETURNS.
LIMIT OF 1 FREE RETURN PER PURCHASE
No Returns on Safety Equipment
Due to the nature of the safety gear on this site we CANNOT accept returns for safety equipment (safety gear includes Helmets, Slings, Carabiners, Harnesses, Ropes ETC) if you change your mind or they don't fit.
If there are defects with a purchased item we can accept returns as the products are covered by manufacturers warranty. Items covered by warranty claims will either be repaired OR replaced.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, see information below on how to lodge a "Dispute".
Why can't I return my Climbing Harness?
Because our customer safety comes first. We're not Ogres. We really don't delight in denying returns on safety gear and yes we realise you probably just tried it on and it still has the tags on it. Due to the critical nature of Harnesses and the role they play in preserving your life while you climb we are not able to accept returns or exchange on Harnesses (or other safety gear). Our customers need to be assured that the gear they are buying from us is new and in a safe condition. Once a harnesses has gone out, if it gets sent back to us, we can't be certain that nothing has happened to it. Rest assured that all safety gear you buy from Climbing Anchors is in new condition direct from Manufacturers.
No Returns on Clearance Items
For all clearance sales unless specifically stated otherwise.
Process for submitting a return
- Login to your account and navigate to 'Resolution Centre'
- Click the button to start a new dispute
- Choose 'Item dispute'
- Then choose your return reason and the Order ID in which the item was purchased
- Follow the rest of the prompts to finish lodging your return.
- We'll get in touch as soon as we've verified the return and provide shipping instructions.
