Returns Policy
No Returns on Safety Equipment
Due to the nature of the safety gear on this site we CANNOT accept returns for Safety hardware (safety gear includes Helmets, Slings, Carabiners, Harnesses, Ropes ETC) and equipment if you change your mind or they dont fit.
If there are defects with a purchased item we can accept returns as the products are covered by manufacturers Warranty. Items covered by Warranty claims will either be repaired OR replaced.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, See information below on how to lodge a "Dispute".
Why can't I return my Climbing Harness?
Because our customer safety comes first. We're not Ogres. We really don't delight in denying returns on safety gear and yes we realise you probably just tried it on and it still has the tags on it. Due to the critical nature of Harnesses and the role they play in preserving your life while you climb we are not able to accept returns or exchange on Harnesses (or other safety gear). Our customers need to be assured that the gear they are buying from us is new and in a safe condition. Once a harnesses has gone out, if it gets sent back to us, we can't be certain that nothing has happened to it. Rest assured that all safety gear you buy from Climbing Anchors is in new condition direct from Manufacturers.
Shoe/Clothing Returns
We will gladly swap shoe sizes over for you if you choose the wrong size. You will need to post them back to us (at your cost) and you will need to cover the cost of the return postage to you (about $8-$10).
Goods must be returned within 14days of you receiving them and be in new saleable condition
If you are returning a NON SAFETY item you will need to cover the freight cost back to us and we will refund you your purchase price, Less the cost to us of initially sending the item to you.
No Returns on Clearance Items
For all clearance sales unless specifically stated otherwise.
Process for submitting a return
- Login to your account and navigate to 'Resolution Centre'
- Click the button to start a new dispute
- Choose 'Item dispute'
- Then choose your return reason and the Order ID in which the item was purchased
- Follow the rest of the prompts to finish lodging your return.
- We'll get in touch as soon as we've verified the return and provide shipping instructions.
