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    • Hangboard Training

    Hangboard Training

    Dr Ashlee Hendy   12 May 2021 

    Hangboard training is the most common way to increase your finger strength.

    What is hangboard training?

    Hangboard sessions typically involve timed ‘hangs’, using various different hand grips, separated by rests. It’s common to add additional weight using a weight vest or hanging free weights from a harness, and more advanced training can include single arm hangs with pulley systems to provide assistance by reducing bodyweight.

    People who are new to climbing often find the hang-board intimidating, considering it off-limits for use by experienced climbers only. It often gets a bad rep in terms of injury risk too – but the truth is that a well-planned hang-board session is one of the safest ways to increase finger strength, and can be useful for climbers of all abilities.

     

    Should I start hang-board training?

    You could consider adding hangboard training to your weekly schedule if you answer yes to the following questions:

    • Do you want stronger fingers to hold smaller crimps, poorer slopers and pinches?
    • Are you good at listening to your body and making objective judgements on recovery and performance?
    • Are you motived enough to commit to training that’s not nearly as interesting as a climbing session?
    • Is your finger strength the main limiting factor to reach your climbing goals? (To help with this, you might want to ask a more experienced climber or mentor for their opinion or read more below).
    • Are you looking for a work out that is time efficient and can be completed on the go?

     

    How do I know when 'finger strength' is the main limiting factor?

    It’s often stated that one should be climbing for 1-2 years before even considering a hang-board program. This might sometimes be true, but it’s also a very general statement and does not apply to everyone.

    Hang-boarding is suitable for anyone who wishes to increase finger strength. But the real question: is it the most efficient way for you to spend your training time? That all depends on the factors that are currently limiting your progression and performance. Would stronger fingers allow you to stick that move on your project? Or do you require better core strength, smarter body positioning, more precise footwork and some practice at the process of red-pointing a route?

    Pie

    To improve our climbing, we must acknowledge the multidimensional nature of climbing, and determine what our weaknesses are (and that’s NOT just physical weaknesses). Physical strength is probably one of the ‘easiest’ ways to improve our climbing, but if we fail to acknowledge the importance of technique, and the strategic and psychological aspects of the sport, we will forever be holding ourselves back. Most climbers don’t have infinite days and hours for training each week, and the best way to improve performance is to use that time to target your own personal limiting factors.

    Physical strength is only one piece of the climbing pie. Where are your strengths and weaknesses?

     

     

    Examples

    Aaron is a person with a background in combat sports, who is hooked on bouldering at the gym. Aaron has good upper body strength and takes to bouldering quickly, improving rapidly for the first 3 months. Aaron boulders for 1.5 hours 3 x per week. Aaron's goal is to send their first V5 outdoors. Is hangboard training worthwhile?

    • Probably no. While Aaron might wish for stronger fingers (c’mon, we all do!) it’s probably not what’s holding them back from improvement or sending a new grade outside. A critical assessment of footwork, body positioning and ability to read routes and moves might reveal other limitations that could be improved. Furthermore, being a person who has come from another sport, the body already responds well to the physical demands of bouldering itself. If Aaron adds more strength training to the mix, the gains in strength could happen so rapidly that Aaron increases the risk of soft tissue injury.

    Jodie is started climbing after becoming bored at the gym. Jodie started with general fitness goals, but after a year of climbing twice a week at the local gym Jodie has built a social network, lots of psyche, and has decided to improve their lead climbing. Jodie currently climbs grade 20, and always avoids the steep walls. Is hang-boarding worthwhile?

    • Probably Yes. In cases like this, finger and upper body strength may be a major limiting factor preventing improvement. The social sessions Jodie has been taking part in to date, may not have been high enough in intensity or duration to create meaningful muscular adaptations and strength gains. Since Jodie has only been climbing for one year, they will certainly need to continue working on climbing technique, but this in itself can be more effective if Jodie has a little bit more baseline strength to work with. In addition to finger strength on the hang-board, Jodie may also consider a whole body resistance training program to improve their general strength.

     

    Getting Started With Hangboard Training

     

    Shoulder Position

    Correct hang-boarding involves isometric contractions. This means your muscles are producing force, but your joints are not moving and the length of the muscle doesn’t change. This type of contraction is low-risk for injury, provided you can self-monitor your joint positions correctly and reduce the resistance (or hang duration) if you feel yourself starting to ‘slide’.

    It’s a hold-board, not a hang-board. The truth about hang-boarding is that we really want to avoid hanging. And for goodness sake, don’t call it a ‘dead hang’ while I am listening!

    Instead, we must engage our muscles and fight gravity. This means our hang grip should feel engaged (squeezing, not sliding), our elbows have a slight bend, and our shoulders don’t sag into a ‘shrug’ position. These positions allow us to load the muscles, not the joints. Keep particularly mindful of this if you start to feel tired.

    Grip positions

    Grip Positions

    Deciding what grip positions to use will depend on your current level of ability and your goals. Do you want to get better at holding small edges (crimps or open hand?) and how are you doing with slopers and pinches?

    Training at a half crimp is a great place to start. It’s lower injury risk, and will instantly produce some benefits in other grip positions. Make sure you engage your hand and thumb for a half-crimp, but don’t wrap it over your fingers, and don’t let the fingers hyper-extend.

    Many people also find that open hand on a small edge is a common weakness, so targeting this might produce rapid improvements in climbing performance. Open hand a tendon-safe hang, and due to the similarities in joint positions it is also likely to transfer well to slopers.

    The full crimp position will induce more strain on the tendons, and should be considered an advanced grip position. Some will argue that it should be avoided at all costs, but pretending that it doesn’t exist when training (and then using it while actually climbing/bouldering) is not a great solution either. Always remember that avoiding injury is your long term ticket to performance gains! It’s much better to get 2% stronger every week, than getting 20% stronger in 4 weeks - followed by injury and rest for months!

     

    VOLUME and INTENSITY

    Volume v Intesity

    These variables generally have an inverse relationship, this means to achieve high volume you must use lower intensity, and to train at high intensity you must reduce your volume. In the most simple terms, volume relates to the total duration of time you spend hanging, and intensity relates to the difficulty of each hang. It should be obvious that a high intensity hang (small edge, added weight) can’t be held for a long time, and can’t be repeated over and over, but many people still seem to want to try!

    You’ll have to look at your current abilities (and weaknesses) and your goals to help you decide what type of program will be most beneficial. If in doubt, start with some middle ground.

    A beginner's mixed-goal session might look like:

    Grip and hold size Weight Hang Rest Reps Rest
    Half crimp ('easy edge') 0 kg 10 sec 5 sec x 4 3 min
    Half crimp ('harder edge') 0 kg 7 sec 5 sec x 4 3 min
    Open hand ('easy edge') 0 kg 7 sec 5 sec x 4 3 min
    Half crimp ('harder edge') 0 kg 10 sec 10 sec x 3 3 min
    Sloper ('harder') 0 kg 10 sec 10 sec x 3 3 min
    Open hand ('easy edge') 0 kg 10 sec 10 sec x 3 3 min

    TOTAL hang time = 186 sec

    TOTAL session time= ~25 min

             
     

     

    A high intensity session (‘max’ hangs) for moderate/advanced climber might look like:

    Grip Weight Hang Rest Reps Rest
    Half crimp (10 mm edge) 5 kg 8 sec 20 sec x 2 3 min
    Half crimp (15 mm edge) 8 kg 8 sec 20 sec x 2 3 min
    Open hand (15 mm edge) 4 kg 8 sec 20 sec x 2 3 min
    Sloper ('feels hard') 0 kg 6 sec 20 sec x 2 3 min
    Half crimp (5 mm edge) 0 kg 6 sec 20 sec x 2 4 min
    Half crimp (15 mm edge) 10 kg 10 sec NA x 1 4 min
    Open hand (10 mm edge) 4 kg 10 sec NA x 1 3 min

    TOTAL hang time = 92 sec

    TOTAL session time= ~30 min

             

     

    A high volume session (repeaters) for moderate/advanced climber might look like:

    Grip and hold size Weight Hang Rest Reps Rest
    Half crimp (10 mm edge) 0 kg 8 sec 5 sec x 5 2 min
    Half crimp (15 mm edge) 5 kg 8 sec 5 sec x 5 2 min
    Open hand (15 mm edge) 0 kg 8 sec 5 sec x 5 2 min
    Half crimp (10 mm edge) 0 kg 10 sec 6 sec x 4 2 min
    Half crimp (15 mm edge) 5 kg 10 sec 6 sec x 4 2 min
    Open hand (15 mm edge) 0 kg 10 sec 6 sec x 4 2 min
    Half crimp (10 mm edge) 0 kg 7 sec 3 sec x 4 2 min
    Half crimp (15 mm edge) 5 kg 7 sec 3 sec x 4 2 min
    Open hand (15 mm edge) 0 kg 7 sec 3 sec x 4 2 min

    TOTAL hang time = 324 sec

    TOTAL session time= ~30 min

             

     

    ADDING WEIGHT

    Adding additional weight while you hang with a weight vest or free weights on your harness is a good way to add intensity when even the small edges start to feel easy. Weight should always be added very gradually (adding just 1-2% of body weight make a big difference in your hang time) and you should monitor your progress by recording the weight and duration of the hang. Let your target volume dictate your intensity – that means if you are training 4 x 6 second hangs, don’t load up so much with weight that you fail on your last rep. Be careful not to shock-load your joints when you have weights added (or any-time, really!).

    Many people believe that training intensity (particularly adding weight) is higher risk for injury that training volume. But this is not necessarily true. Overuse injuries (like tendonitis) develop when volume is increased, and training for volume induces more fatigue, which also puts you at risk for acute injury (like soft tissue tears). Take home message is that we should pay careful attention to our body during ALL types of training.
     
    When in doubt, leave it out.

    The best way to ensure your get stronger for climbing over the long term is to avoid injuries! Worst case scenario you don’t progress as quickly as you might have hoped, but at least you’re not going backwards while you wait for injuries to heal.

     

    FAQS

    Is hang-boarding Safe?

    YES! Hang-boarding uses isometric contractions, which are very safe when performed correctly. You don’t need to ‘train-to-failure’ to achieve substantial strength gains, and you can (and should) easily monitor your training load, performance and improvements.

    How do I make hang-boarding interesting?

    This might be one of the hardest parts about hang boarding! Personally, I set up my iPad with a good climbing video while I train. Super-sets (i.e. adding in sets of other exercises during your rest periods) can also be a great way to get through the session. Be careful to choose appropriate exercises and monitor fatigue if you do this.

    What is the best way to warm up?

    The best thing to do before you hang (hold!) is some easy climbing and/or bouldering, working up to moderate and eventually some high intensity. But often we do a hang-board session because we can’t make it to the gym, so we need to come up with ways to warm up on the board, which can be a little tedious. Do a few minutes of general activity to get the blood flowing (push ups, walk/run, stress ball squeezes) then ramp up slowly on positive holds with body weight or pulley assistance. I usually recommend that the first 5-6 sets of a session be sub-maximal (i.e. don’t feel hard), but some days you’ll might find yourself needing more time to warm up, so it’s important to pay attention to your body.

    How do I know when to progress?

    It’s good to stick with a training block or program for at least 4-6 weeks before making changes. That said, a little ‘trial and error’ is often required when you start a new program. Read about intensity and volume (link above) and determine which will be the major focus of your program. From there, you may need to make small adjustments to the other variable in order to make your sessions effective. For example, if your goal is volume (4 x 8 sec hangs) you may need to reduce your intensity (by using a larger hold, reducing weight or use a pulley for assistance) in order to achieve your goal hang durations.

    What if I get pain?

    Easy answer: STOP! Seek advice from an experienced coach before you continue on the hang-board if you experience pain in you joints or tendons, or notice anything else unusual. Sometimes beginning a new type of training can reveal underlying issues such as muscle imbalance or joint stability problems that need to be addressed before we continue with the new program. When introducing hang-boarding for the first time, pay attention not only to the health of your finger joints, but also wrist, elbows and shoulders.

    How long should my session last?

    If you are starting out, you will probably find your hang sessions last 45-60 mins. This includes 15-20 mins dedicated to a warm up, with the session itself taking 20-30 mins. You might find the hang-board is a useful option for maximising a 30 min training window when you can’t make it to the gym. If you are in a rush, never compromise by skipping a warm up.

    Should I hang-board before or after my boulder/lead session?

    Great question – many have debated this, and different (all valid) opinions exist! Because the hang-board is a simple isometric activity, it should be situated towards the end of your session. Climbing/bouldering involves complex compound movements that require much more skill, meaning you to have a fresh body and mind to maximise benefit and minimise injury risk. That said, it’s not wise to jump on the hang-board after a full-length exhausting gym session. Generally speaking, most of the scientific evidence suggests that training to failure and exhaustion is not the best way to maximise your gains (this is when most injuries are sustained, regardless of the activity).

    How many sessions a week?

    Start slow! Even adding one 45 min session per week is likely to produce noticeable benefits for someone who is less experienced. After 4-6 weeks, check your progress and consider adding more sessions (you will notice that your recovery time will speed up as you adapt to the new training stimulus). Pay attention to your recovery, and think about how adding extra sessions might affect performance in your other training/climbing sessions before you add them to your schedule. Sometimes, less is more.

    Max-hangs or repeaters?

    Many people will debate this, the age old battle between max hangs (focus on intensity) or repeaters (focus on volume). But the truth is, the answer for two different individuals will never be the same, and probably, most people will benefit from either! For beginners, I always recommend a middle ground approach, that is, not too high in volume orintensity. Once you have I good understanding of your own personal strengths and weaknesses, you can then shift your program to target your goals.

    Do I really have to climb for 1-2 years before I hang-board?

    No! Anyone can hang-board. But the big question is whether or not it’s the most effective way to spend your training time (and energy). Read above about limiting factors to help you decide.

    Dr Ashlee Hendy

    Dr Ashlee Hendy is a Lecturer in Sports Science and Neuroscience at Deakin University. She teaches Strength and Conditioning and Motor Control to students studying Exercise and Sports Science. She also conducts cutting edge research in the field, leading projects that use non-invasive brain stimulation techniques to understand the neural adaptations to training. She supervises PhD and Honours students, has published 25 scientific articles, and presented at leading international Sports Science conferences. She began climbing indoors in the early 2000’s, but these days her heart and soul reside in the Wimmera, where she spends her weekends working projects on glorious Grampians sandstone.
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    Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Climbing Anchors’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

    The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

    Privacy Policy

    Climbing Anchors Ltd (“Climbing Anchors”, “we”, “us”, “our”) is committed to protecting your privacy. We will never share the personal, private information (including but not limited to your name, address, phone, or email) that you provide through www.climbinganchors.com.au or at a Climbing Anchors retail store. Your personal information is used solely for our own purposes in ensuring we can provide you with an agreeable shopping experience. 

    Climbing Anchors has designed this privacy policy to be as transparent as possible about how we collect, manage, use, process and disclose your personal information, which is subject to the privacy principles set out in the Privacy Act 1988 (Cth) and the Privacy Act 1993 (NZ) and the general law intended to protect your privacy. This will allow you to make informed decisions when shopping with Climbing Anchors.

    If we ever make amendments to this Privacy Policy, they will be published here. Shopping with Climbing Anchors constitutes agreement to be bound by the terms of this Privacy Policy and that if any part of this Privacy Policy is found to be unenforceable, the remainder of the Privacy Policy remains in full effect. This Privacy Policy should be read in conjunction with Climbing Anchors Terms & Conditions, of which this Privacy Policy forms part.

    Contents

    1. Collection of Personal Information

    2. Information We Automatically Collect from Your Device or Browser

    3. Purpose For Collecting Your Personal Information

    4. Use And Disclosure Of Your Personal Information

    5. Third Party Cookies And Tracking Technologies

    6. Unsubscribing From Marketing Communications Or Deleting Accounts

    7. Disclosure Of Personal Information To Overseas Recipients

    8. Storage & Security Of Your Personal Information

    9. Access To Your Personal Information

    10. Correction Of Your Personal Information

    11. Updates To Our Privacy Policy

    12. Contact Us

    Note this Privacy Policy does not apply to the practices of organisations that Climbing Anchors does not own or control, or to people that Climbing Anchors does not employ or oversee even if offers, coupons or links to their websites appear within our website or other channels.
     

    Collection Of Personal Information

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    Collection of your personal information can occur through various interactions:

    • When you make a purchase or register an account on www.climbinganchors.com.au or at our retail stores;
    • When you use any of our related services, such as subscribing to our promotions, newsletters or product notifications;
    • When you browse our products and services or otherwise interact on www.climbinganchors.com.au;
    • When you interact with our customer service team or other representatives, for example, via our online chat, email, telephone calls, letters, or face-to-face interactions;
    • When you interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on any of our social media channels;
    • When you participate in our affiliate marketing partner network;
    • When you participate in our promotions and giveaways, initiatives or any request for additional personal information, such as customer surveys;
    • When your authorised representative submits your personal information to us for any purpose reasonably authorised by you, for example if such representative is purchasing a product or service to be delivered to you or as a gift;
    • When our third-party analytics and other service providers provide your personal information to us, which was collected by them and disclosed to us pursuant to their separate privacy policies; for example you entered feedback on a third party review website; or
    • When you voluntarily submit your personal information to us for any reason.

    The types of personal information we may collect include your name, contact details, mailing and delivery addresses, email address, date of birth, your shopping or browsing behaviours, and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us. We do not directly collect, store, or have access to your bank details or credit card details to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors (Stripe, Square, AfterPay, and PayPal) pursuant to their terms of use and privacy policies. None of your credit card details are permanently stored with us. However, if you have approached us for a refund, our customer service representatives may request your bank account details when processing refunds.

    Information We Automatically Collect from Your Device or Browser

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    In addition to the information you provide to us, we use services that automatically collect and process information from your device or browser through cookies and other tracking technology. This information includes your:

    • Device Registration Data: this may include the type of mobile device you use; your mobile device’s advertising ID (a unique user ID assigned to your mobile device or operating environment, and stored directly on the device itself, to help advertising services personalise their offers. It can be sent to advertisers and other third parties which can use this unique ID to track the user’s movements, habits, and usages of applications); your IP address, operating system or browser type.
    • Device Settings: for example, your language preference.
    • Mobile Carrier.
    • Information about how you use our website, for example through our use of tracking technology that informs us how many times you use our website and which pages you have viewed.
    • Requested and Referring URLs: including, for example, when you are referred to us by an affiliate partner URL or you request to visit an affiliate partner’s URL linked to on our website.
    • Imprecise location data collected through your Device: we will collect your IP address, and the country, state and city inferred from your IP address.

    Data collected through cookies and other tracking technologies: including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, imprecise location data, web logs and other communication data, and the resources that you access. Please refer to Section ‘Third Party Cookies And Tracking Technologies’ for more information on data collected through cookies and other tracking technologies.

    Information once “de-identified” (or “anonymized”) to the standard required by applicable law is not subject to this Privacy Notice and we may treat it as non-personal information, which means we could use it without restrictions nor obligation to you, except as prohibited by applicable law.
     

    Purpose For Collecting Your Personal Information

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    We may use and disclose your personal information for purposes reasonably necessary to provide you with an agreeable shopping experience, including to:

    1. register and maintain your user account;
    2. process your order for our products or services, process or collect your payment for the order;
    3. deliver the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions;
    4. facilitate you transacting via alternative payment methods (such as Paypal, Square, or Afterpay);
    5. process your returns or refunds in accordance with our Terms and Conditions;
    6. provide you with supporting services and functions related to your user account, such as saved items in cart, wish-list, brand or product and browser notifications;
    7. communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website, Products, Privacy Policy or Terms and Conditions, and (iii) matters relating to the operation of your account via the applicable or appropriate medium including email, SMS, or communicating with you at the telephone number you provide;
    8. personalise and improve your customer experience when you visit www.climbinganchors.com.au, for example by prioritising products and services appearing in your search results or feed, or in communications we send you;
    9. monitor and enforce compliance with our Terms and Conditions, including dispute resolution;
    10. to carry out administration, marketing, planning, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you; and
    11. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law, regulation or regulator’s directive

    In addition, we may use and disclose your personal information for the following purposes, to:

    1. send you marketing communications in relation to our sales, products, services, promotions;
    2. invite you to private customer events;
    3. process your participation in our promotions and giveaways (including contacting you if you win, displaying your details online, publishing your name in relevant media or disclosing details of winners to relevant authorities, if required by law), initiatives or any request for additional personal information such as customer surveys; and
    4. conduct market and customer research, analysis or tracking;|
       

    Use And Disclosure Of Your Personal Information

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    We will use and disclose personal information for the primary purposes for which it was collected, and for other related purposes we consider will be within your reasonable expectations. If we use your personal information for any other purpose, we will first obtain your consent, unless we are required or permitted by law to use or disclose your personal information without obtaining your consent.

    In the course of conducting our business, we may disclose your personal information to:

    1. our employees;
    2. payment processors, who process your payment on www.climbinganchors.com.au;
    3. logistics providers, such as courier, fulfilment or parcel-pickup services which will deliver your order to you, and parcel return partners;
    4. our professional advisers, bankers and auditors;
    5. agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as online cloud storage and processing, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant services;
    6. Government and regulatory agencies law enforcement, legal advisers or similar third parties, if required by law; and
    7. any other party whom you authorise us to disclose your personal information to.

    In limited circumstances we may provide your personal information to third parties such as co-sponsors or promoters of events we are running. In such cases we will take reasonable steps to ensure you are aware that this may be the case when the information is collected and disclosed.

    We may use or disclose your personal information for the purpose of direct marketing in relation to our products, services or brand. We may contact you for the purpose of direct marketing via email. If you do not wish to receive such communications, please select the unsubscribe link in our email communications you receive or contact our customer service team and we will respect your request and cease future communications. If you do not unsubscribe in either of these ways, you will be taken to have consented to receiving such communications from us.

    We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services to you.
     

    Third Party Cookies And Tracking Technologies

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    When you visit our website you can browse them, and access important information without revealing your identity. In order to improve our website, we use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

    We use session tracking technologies or “session ID cookies” (cookies that expire when you close your browser) on www.climbinganchors.com.au to, for example, track overall site usage, and track and report on use and interaction with ad impressions and ad services.

    We use the services of third-party vendors, who may implement one or more persistent tracking technologies (such as cookies, eTags, pixels, web beacons/ GIFs, local storage, or other identifiers on your device and browser settings) in order to recognise you and your device each time you visit our website. We use these technologies to enhance your online experience, such as for preference setting, offer selection, analytics, conversion attribution and fraud reduction. We use the services of third-party vendors for email acquisition, email identity, email marketing, and customer relationship management data platforms in order to help us tailor our communications to you, improve our services, better understand your interests, preferences, propensity to buy from your visits and past transactions on our website. 

    You may reject first-party and third-party tracking technologies through the settings on your browser. Note that this may result in the loss of website functionality, restrict your use of the website, or delay or affect the way in which the website operates.

    Climbing Anchors uses certain Google Analytics functions. Please see this link for how your data is collected and this link for instructions on how to opt-out of any Google Analytics data tracking.

    Climbing Anchors may use Google Analytics features based on Display Advertising, including but not restricted to the following: Smart Shopping, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.
     

    Unsubscribing From Marketing Communications Or Deleting Accounts

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    If you wish to withdraw your consent for us to send you marketing communications, you can do this as follows:

    • through your account settings on our site under ‘Billing Information’, you can uncheck the ‘Subscribe To Newsletter’ option;
    • through marketing emails by clicking on the ‘Unsubscribe’ link at the bottom of the email;
    • by contacting our Customer Service Team.
       

    Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to five (5) business days for your withdrawal to be reflected in our systems. Please note you may still receive marketing communications during this period.

    Note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.

    You may remove your account by emailing our customer service team. We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your personal information, except to the extent we retain your personal information for compliance, regulatory or other legal purposes.

    Note: If you withdraw your consent for us to use and process your personal information, we may no longer be able to provide you with the related products, services or benefits associated.
     

    Disclosure Of Personal Information To Overseas Recipients

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    We do not disclose information to overseas recipients, and will not sell, share or rent this information to third parties in ways different from what is disclosed in this statement.

    Storage & Security Of Your Personal Information

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    All personal information you provide to us is stored on secure servers or hard copy form, both onsite at a Climbing Anchors retail store or with our trusted service provider. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information.

    We have in place reasonable security arrangements to ensure that your personal information is adequately protected and secured and to prevent any misuse, interference, loss, unauthorised access or disclosure of your personal information. Security measures include allocating employee specific, multifactor protected accounts for all third-party systems used to manage customer information; reasonable IT security measures such as data encryption, firewalls and antivirus controls; physical measures such as the anonymisation of paper records. We will take reasonable steps to destroy or de-identify any personal information we hold as soon as we no longer need to hold it (as permitted by law).

    We will not be responsible for any unauthorised use of personal information by third parties which is attributable to factors beyond our control. We are not responsible for the online privacy practices of third parties.

    Further, given that no data transmission over the internet can be guaranteed as completely secure, we cannot guarantee the security of any (personal or other) information you transmit to us, and as such we will not be liable for any breach of security or unintended loss or disclosure of information. Our websites are professionally hosted and operate in a secure environment. You should, however, be aware that there is always an inherent risk in transmitting your personal information via the Internet. Please do not enter credit card details when contacting us via email, text message or through our social media chat functions.
     

    Access To Your Personal Information

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    You may access or correct some personal information including your name, phone number, shipping and billing address by logging in to your user account on www.climbinganchors.com.au under “My Account” and selecting “Billing Details” and/or “Shipping Addresses” to edit each relevant field.

    You may request access to your personal information that we hold by submitting a written request to us via emailing our Customer Service Team.

    We will do our best to respond to personal information access and correction requests within 30 days. We will provide you with access to your Personal information we hold, unless we are prevented by law from doing so. Before providing such information, we may request additional information from you to confirm your identity, to protect your privacy and the privacy of others.

    While Climbing Anchors makes reasonable efforts to provide our users with access to their personal information, there may be circumstances in which we are unable to provide such access, including but not limited to: where the information in question is legally privileged, would compromise the privacy or other legitimate rights of other persons, where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the request is clearly excessive or unfounded, or where the information requested comprises proprietary business information. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal, unless it would be unreasonable to do so. If you wish to complain about a refusal for access to your personal information, you may contact our Customer Service team. We will deal with your complaint within a reasonable time.
     

    Correction Of Your Personal Information

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    You should ensure that all personal information you submit to us is accurate, up-to-date, complete, relevant and not misleading. Failure to do so may result in our inability to provide you with the products and services you have requested. You should keep us updated on any relevant changes to your personal information. You may request to have your personal information that we hold corrected by contacting our Customer Service Team. We will respond to your request to make such a correction within a reasonable time.

    If we refuse to correct your personal information as requested, we will provide you with reasons for the refusal, unless it would be unreasonable to do so. If you wish to complain about a refusal for correction of your personal information, you may contact our Customer Service Team. We will deal with your complaint within a reasonable time.

    We will take reasonable steps to ensure your personal information likely to be used by us or disclosed by us is accurate, up-to-date, complete, relevant and not misleading. We will also take reasonable steps to notify other entities to which we have disclosed your personal information corrections once they are made.
     

    Updates To Our Privacy Policy

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    We may need to update our Privacy Policy to comply with laws or to reflect changes to our business practices from time to time. Any updates will be posted on our website, and we encourage you to check our website periodically to ensure that you understand our current privacy policy. If you use our website after the Privacy Policy is updated, you will be bound by it. We will notify you if there are any changes to this Privacy Policy that materially affect how we collect, use or process your personal information.
     

    Contact Us

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    If you have any queries, concerns or complaints about our handling of your personal information or about this Privacy Policy, or would like to request access to or correction of your personal information we hold, please contact our customer service team at the below details:

    Email: info@climbinganchors.com.au

    Telephone: 1300 421 585 (AU)

    If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:

    Australia Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au
    New Zealand Privacy Commissioner (New Zealand) on 0800 803 909 or visit their website at www.privacy.org.nz
     

    Last Updated: [@date_updated@]