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New Arrivals

Edelrid Bulletproof Screw Gate

Edelrid Bulletproof Screw Gate

$39.95

The North Face Route Rocket 16L

The North Face Route Rocket 16L

$179.95

The North Face Cinder Pack 55L

The North Face Cinder Pack 55L

$349.95

Metolius Residential PU Basalt Modular Holds - 15 Pack

Metolius Residential PU Basalt Modular Holds - 15 Pack

$164.95

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Salewa Red 9.6

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The North Face Men's Half Dome Pullover Hoody

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So iLL Momoa Pro Climbing Shoe

So iLL Momoa Pro Climbing Shoe

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The North Face Deep Fit Mudder Trucker Hat - Citrine Yellow/

$31.47 $44.95

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E9 S21 N Blat1 Men's Pants - Deep Blue

E9 S21 N Blat1 Men's Pants - Deep Blue

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So iLL The Street Climbing Shoe

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E9 S21 N Fuoco Men's Pants - Mustard

E9 S21 N Fuoco Men's Pants - Mustard

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E9 S21 Onda Women's Short - Clearance

E9 S21 Onda Women's Short - Clearance

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Wild Country Session Men's Denim Pants - Extra Large

Wild Country Session Men's Denim Pants - Extra Large

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    • Home
    • FAQ

    FAQ

     Orders

    • I have not received my order. Where are my items?
    • Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
    • An item is out of stock, what happens now?
    • If an item is out of stock on your website does that mean the stores are too?
    • Do mini stores have everything that is available online?
    • Can I make a mail or phone order?
    • Does Climbing Anchors price match?

    Payment

    • Is it safe to shop with you?
    • What payment options do you accept?
    • How does Afterpay work?
    • My afterpay didn’t work but now I have multiple orders, how do I cancel these?
    • Can I pay the outstanding amount on my order online?
    • Will I receive confirmation that my payment has been received?
    • Can I change/cancel items on my order?

    Delivery & Shipping

    • What are your shipping / delivery options?
    • Can I change my delivery address?
    • How do I track my order?
    • I’ve only received part of my order. What is “split shipping”?
    • Which couriers do you use for postage & shipping?
    • How are my items packed?
    • Do you ship to New Zealand or internationally?

    Click & Collect

    • How does Click & Collect work?
    • What do I need to bring to collect my order?
    • Can I nominate someone else to pick up my order?

    Returns & Exchanges

    • Are there any items excluded from the returns policy?
    • How do I return or exchange an item?
    • How will I be refunded?
    • I didn’t receive my free shoe return card?
    • Why can’t I return safety equipment? I didn’t even open it.

    Warranties

    • What isn’t covered by warranty?
    • What do I do if I think my item is defective when I receive it?
    • How do I make a warranty claim / lodge a dispute?

    Promotions, Gift Vouchers & Discount Codes

    • Current Promotions & Discounts
    • I have lost / can’t find my Gift Voucher, help!
    • I need help with my Gift Voucher, what do I do?
    • I forgot to apply the Discount or Voucher to my order, what should I do?
    • I have a Discount / Promo code, where do I enter it?

    Account

    • How do I update my account details?
    • How do I unsubscribe from your newsletter / marketing emails?
    • I can’t login to my account. Forgot password?
    • Will my information be sold to third parties?
    • Why is an account created when I shop with you?

     

    Orders

     

    1.  I have not received my order. Where are my items?

    You can find the delivery status in your Climbing Anchors account or via the courier tracking page, which is linked to you in the “Order # has shipped” dispatch email.

    If your order has been delivered to your address but you are unable to find it, check the surrounding areas if the driver has placed it in a safe place, not visible from the street.

    Attempted Delivery

    If you find the courier has left an attempted delivery note redirecting you to a pick-up location, which sometimes happens if the driver deems it unsafe to leave the parcel unattended at the nominated delivery address. To pick up your parcel, bring the card left by the driver and your photo ID (i.e. drivers licence). If you didn’t receive a card, you can show a tracking number to pick up your parcel.

    Tried all of the above options, but still can’t find it?

    Get in touch and we will lodge an investigation with the courier for you.

    Back To Top

    2.  Only part of my order has been dispatched. Will I receive the rest of my order?

    Don’t worry, the other package is coming soon!

    A team member would contact you if there are changes in your order, for example if an item has run out of stock then we will get in touch to explore some options. Be sure to check your junk mail for any emails from us.

    Sometimes, we will split an order due to the stock being available in different store locations. In this case, we will divide your order into smaller packages and ship them from the different locations, it’ll help you get your items faster.

    You will be able to see which items are included in each package under your “Order Dispatched” email.

    Back To Top

    3.  An item is out of stock, what happens now?

    If the item is not a clearance item, then most likely it will be back in stock soon.

    The best option is to subscribe to the “Notify Me” button on the product page, which will send you an email once the product lands in our warehouse.

    If you need a product in a hurry, looking for an estimated arrival date, or need a speciality order item we don’t hold enough stock in, reach out to our customer service team.

    Back To Top

    4.  If an item is out of stock on your website does that mean the stores are too?

    The stock on our website shows the available stock in our stores and warehouse. If an item is out of stock on our website, they will also be sold out in our stores.

    Back To Top

    5.  Do mini stores have everything that is available online?

    Mini-stores have selected items that are catered to each gym. Usually we hold a selection of shoes, crash pads, apparel, chalk, bags, training equipment, and climbing accessories. You can contact our customer service team during staffed hours to find out if an item is available.

    Back To Top

    6.  Can I make a mail or phone order?

    Yes, absolutely. We take orders over the phone. Please call our customer service team on 1300 421 585 to help you place an order. Unfortunately, we do not take mail orders.

    Back To Top

    7.  Does Climbing Anchors price match?

    Price Match Policy

    We strive to offer competitive pricing for our items against other Australian retailers. If you see the same item online cheaper, let us know and we will do our best to price match it.

    Note: if the item you want to price match is low in stock or out of stock on another website, we may not be able to offer a price match. You can always call or email us and give it a shot though!

    Back To Top

    Payment

     

    8. Is it safe to shop with you?

    Privacy Policy

    We value your privacy and have in place processes to ensure that your details are secure. Learn how we keep your details safe via our Privacy Statement.

    Is it safe to use my credit card details on your website?

    Rest assured that your credit card, bank account details, or other payment information is secured through our encrypted payment gateway each time you make an order. We do not store or hold your credit card information after your order is complete.

    Back To Top

    9. What payment options do you accept?

    Our payment options are:

    • Mastercard Visa
    • American Express
    • PayPal
    • Afterpay

    In addition to the above, we also accept gift cards and Climbing Anchors store credit as payment.

    Back To Top

    10. How does Afterpay work?

    Afterpay offers interest-free payment plans for your online purchases. Buy and receive what you want today and pay it off in four equal instalments fortnightly.

    How to use Afterpay:

    1. Simply add your item(s) to the cart and hit checkout
    2. On the checkout page, select “Afterpay” under “Payment Details”
    3. You will be shown the calculation of your 4 payments
    4. Select “Confirm & Order” and you will be redirected to their site to confirm your purchase.
    5. After entering your Afterpay details, you will automatically return to our site & your order will be processed.

    Be patient, do not refresh the page until the order has gone through successfully.

    Your will receive a confirmation from Afterpay, separate to the Climbing Anchors’ confirmation invoice. You can keep track of your payment schedule directly via the Afterpay website.

    For complete terms visit afterpay.com/terms

    Important information:

    The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.

    Afterpay is not available to pro-deal accounts.

    Back To Top

    11. My afterpay didn’t work but now I have multiple orders, how do I cancel these?

    If you have returned to the checkout page because your Afterpay did not work, you will see an error message: “You've cancelled your Afterpay - Pay off purchase over 8 Weeks payment, please use another payment method.”

    Our system will automatically generate an order confirmation email with an invoice. Don’t worry. If you check the balance on the invoice, no payment has been received on our end. These orders will still appear on your account order history as “order cancelled”.

    You can make the purchase again online or call us to pay via credit card.

    If you plan to pay by Direct Bank Deposit, please let a customer service team member know as well as forward your order confirmation to info@climbinganchors.com.

    Back To Top

    12. Can I pay the outstanding amount on my order online?

    Absolutely! Log into your account and go to “My Account”. You can then pay for your outstanding invoices online under the “Invoices” section.

    This section will outline your account balance & available credit. You can select from Mastercard, Visa or American Express. Enter your amount and hit “Process Payment”.

    Alternatively, you can pay via Bank Transfer to the bank account listed at the bottom of your invoice. Don’t forget to send a quick email to our customer service team to notify them that your payment went through via direct deposit (this will help get your order rolling).

    Back To Top

    13. Will I receive confirmation that my payment has been received?

    Yes, absolutely. You should receive an email confirmation from the email address info@climbinganchors.com. It is possible the email may have ended up in your junk or spam folders. You can stop this from happening if you add our email address to your safe list.

    Back To Top

    14. Can I change/cancel items on my order?

    If the online order has not been dispatched or left our premises, please give our customer service team a call about switching out items or cancelling your order.

    If it is a Click & Collect Order, please try on any fitted safety equipment (e.g. harnesses or helmets) to make sure they fit correctly before leaving our stores. You will not be able to exchange safety items once they leave our stores.

    Back To Top

     

    Delivery & Shipping

     

    15. What are your shipping / delivery options?

    Standard Delivery

    Free standard delivery on orders over $29.

    Orders are dispatched the same day (if placed before 1pm) or the next business day. The location and size of the parcel may affect delivery times (see also Big & Bulky Delivery).

    Approximate delivery for metro areas, include:

    • Sydney: 1-2 business days
    • Brisbane: 1-3 business days
    • Melbourne: 2-4 business days
    • Canberra: 2-4 business days
    • Adelaide: 3-5 business days
    • Perth: 6-10 business days
    • Hobart: 3-8 business days
    • Darwin: 6-8 business days

    Please add an extra day for regional areas.

    Express Delivery

    Express delivery options are available, depending on item weight & size. To arrange express shipping & costs, please contact us.

    Please note: express shipping is delivered via Australia Post. Due to impacts of the pandemic, Australia Post currently cannot guarantee next business day delivery. Delivery may take up to 3 business days to Western Australia, Northern Territory and non-metro areas.

    Big & Bulky Delivery

    Large parcels and bulky items usually take an extra day or two for Australia Post couriers to deliver them. 

    International Shipping

    Sorry, we do not ship internationally. If you wish to ship items to New Zealand, please contact us.

    For more information please see our Shipping Page. 

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    16. Can I change my delivery address?

    If you have realised you’ve entered the wrong delivery address after placing your order, get in touch with us via email or phone to update your shipping address.

    The best way to reach us for orders placed over the weekend is via email with your updated address and we will fix it before the order despatches on Monday.

    Occasionally, a post office may send a package back to us if you have not collected it within a reasonable time frame. We will hold onto this package and attempt to contact you via email or phone.

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    17. How do I track my order?

    Once your order has been dispatched, the tracking information will be made available to you via an email notification. You can track your order via the couriers’ website or use their tracking app. In most cases, you can set up phone or email notifications to let you know when your package is delivered.

    Alternatively, you can view the status of your order if you log in to your Climbing Anchors account and head to ‘Orders’ under ‘My Account’. You can access this page here.

    Our parcels are normally picked up by the courier in the late afternoon. Please allow enough time before you see your package on the move. If you are unsure of your tracking you can contact the carrier for delivery network updates. If you have any questions, you can also contact our Customer Service team.

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    18. I’ve only received part of my order. What is “split shipping”?

    Don’t worry, the other package is coming soon!

    Split shipping is when we divide your order into smaller separate packages. This may happen when we need to dispatch your items from different locations due to low stock availability. We split ship packages because it helps us get your items to you faster.

    You will be able to see on your “Order Dispatched” email the expected items in each package.

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    19. Which couriers do you use for postage & shipping?

    We use several courier services depending on package size and delivery location, including Aramex, Australia Post, & Couriers Please.

    If you would prefer Australia Post delivery, please ensure that you choose the Australia Post delivery option at checkout.

    Express Shipping is through Australia Post. Please note that due to the weight of climbing equipment, we will need to calculate if express is a feasible option for you. Contact our customer service team if you require express delivery.

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    20. How are my items packed?

    For the majority of parcel deliveries, we use packaging that is biodegradable, compostable, or can be recycled. We intentionally reuse a large portion of the packaging that we receive from our suppliers, including single use plastics (i.e. bubble wrap and boxes) simply to get more uses out of them.

    Delicate and fragile items are placed in either bubble wrap or a paper alternative. We will make sure that it’s all adequately packaged from any damage created in the delivery process. If you have any concerns, contact our customer service team.

    Our orders will also arrive with some stickers, locally made candy, and product info printed on recycled paper stock. If you want extra candy or stickers, better ask nicely~

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    21. Do you ship to New Zealand or internationally?

    Unfortunately, we do not ship items internationally. We are an Australian retailer and occasionally we may ship items to New Zealand. Please get in touch with our Customer Service team for more information about shipping products to New Zealand.

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    Click & Collect

     

    22. How does Click & Collect work?

    When should I use Click & Collect?

    Click & Collect is used when purchasing non-returnable safety equipment where you're unsure about the comfort or the fit (e.g. helmets and harnesses). Once you place an order online, we can send a product to your closest store or hold it aside for you until you can come try it on. When you try on safety equipment in store, you'll still be able to swap for a different size if it doesn't fit. 

    How do I know when my order is ready for pick up?

    The product availability by store on the product page beneath the price will give you a general idea of the wait time. If the product is available at your closest store, you will receive a pick up email notification within 1 - 2 business days of the order. 

    Not all items are held in stores. If the product is available online but not at your closest store, placing an order will notify us to ship it from our warehouse to the store which can take 3 - 5 business days. 

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    23. What do I need to bring to collect my order?

    To pick up your order, please show us a photo id or an invoice for the order.

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    24. Can I nominate someone else to pick up my order?

    Yes, you may have someone else pick up your order for you. Please send them a copy of the invoice to show us upon collection.

    It is highly recommended that you come in store to try on any safety equipment that requires sizing (i.e. harnesses and helmets). You will be unable to return safety items if your friend collects them and they are the wrong size, even if the items are unused.

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    Returns & Exchanges

     

    25. Are there any items excluded from the returns policy?

    Due to the critical nature of safety equipment, we cannot accept returns or exchanges on any item labelled safety equipment. Please double check that you’ve chosen the correct equipment before finalising your purchase. If you are ever unsure, our customer service team can provide recommendations or advice on climbing equipment catered to your specific needs.

    Please understand that this policy is strictly to ensure that all our customers are guaranteed that their equipment is in a new, unused, and safe condition. We do not resell safety equipment and therefore do not offer returns / exchanges. What is listed under safety equipment?

    Clearance items are also excluded from returns. A clearance item, not subject to safety exclusions, may be eligible for exchange in size if it is available.

    For more information, please refer to our Returns Policy.

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    26. How do I return or exchange an item?

    You will need to check if your item meets our rules of return outlined in our Returns Policy.

    • Return by mail:

    For climbing shoes, we offer one free return in case the size isn’t right the first time around. Every online shoe purchase will come with a return slip with the instructions on how to return via Australia Post. Please ensure that you place the shoe box inside another box or satchel for the return shipping.

    If you are attempting to return an item that isn’t covered by our free shoe return, please contact our customer service team.

    Depending on where you are sending your return from, the entire return process may take up to 20 business days. Once we have received and processed your return, you will receive a confirmation email from us letting you know it’s been completed.

    • Return in store:

    You can bring your item to any of our physical stores for an exchange, subject to meeting our rules of return outlined in our Returns Policy.

    Note: online purchases cannot be refunded in store, please contact our customer service team in regards to refunds.

    Please note that we do not stock all items available online in our stores. If you wish to exchange sizes or try on an item, please check for store availability on our website or contact our customer service team to ensure that product can be shipped to your chosen store beforehand.

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    27. How will I be refunded?

    A customer service team member will facilitate the refund process for you. Refunds are processed back into the same payment method you used to pay (i.e. same credit card, account credit, etc.). Once the refund has been processed, we will send you an email confirming the refund.

    Note: online purchases cannot be refunded in store, please contact our customer service team in regards to refunds.

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    28. I didn’t receive my free shoe return card?

    If you have looked everywhere in your package and there is no shoe card to be seen, you can access your first free shoe return here: New link TBA.

    Please note: we only offer a one free shoe return on eligible shoes. A free shoe return is not eligible for clearance shoes or on your second shoe return. We’re happy to help if you need to return a shoe a second time - have a chat with our customer service team about sizes, recommendations and the return process.

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    29. Why can’t I return safety equipment? I didn’t even open it.

    Due to the critical nature of safety equipment, we cannot accept returns or exchanges on any item labelled safety equipment. Please understand that this policy is strictly to ensure that all our customers are guaranteed that their equipment is in a new, unused, and safe condition. If the item has yet to leave our premises, you can exchange or cancel your order by contacting our customer service team.

    What is listed under safety equipment?

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    Warranties

     

    30. What isn’t covered by warranty?

    All items we stock are backed by manufacturer warranties.

    Please note: climbing equipment warranties for textile items, including ropes, shoes and harnesses, will take wear and usage into account when assessing it’s eligibility for repair or replacement. Warranties do not cover misuse of products.

    For more information, please refer to our Returns Policy.

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    31. What do I do if I think my item is defective when I receive it?

    All of the climbing equipment we sell goes through testing and certification processes before they are sold. Still, it’s possible an item could potentially be defective or mislabelled. If you’re ever unsure about whether an item is defective, please don’t hesitate to contact us or lodge a dispute in our ‘Resolution Centre’.

    Similarly, we will make an announcement or contact you directly if we are notified about a recall on a defective item.

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    32. How do I make a warranty claim / lodge a dispute?

    If an item you’ve purchased is defective immediately or has developed a fault, you can lodge a dispute / warranty claim in the ‘Resolution Centre’ on our website.

    Lodging a dispute is the quickest way to help us assess whether the issue is covered by Manufacturer's Warranty, and its eligibility for repair or replacement.

    Learn how to lodge a dispute in the Resolution Centre.

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    Promotions, Gift Vouchers & Discount Codes

     

    33. Current Promotions & Discount Codes

    Email Subscriber Discount Terms & Conditions

    You may receive online offers and promotions when you are an email subscriber. Some may include a promotional or discount code for use when placing an order. Expiry date is disclosed in the email with the discount code. The email subscriber discount is not valid in conjunction with any other promotional offer. Discount cannot be applied to Spot, Ocean Signal, Donut Crash, Climb Like A Girl, Totem, beacons, sale items, and gift vouchers.

     

    Club Discounts Terms & Conditions

    Club discount codes are for club members' personal use and can only be applied online. Club discount codes are renewed annually and not valid in conjunction with any other promotional offer or discount code.

     

    Applying Discount Codes

    Please be aware that you cannot combine multiple discount codes or promotions together, unless stated otherwise.

    It is your responsibility to ensure that the code is valid, and that you enter the discount or promotional code at the time of placing an online order. The discount or promotional code cannot be applied after you have completed your order. Separate terms may apply to the use of the discount / promotional code. Discount and promotional codes are non-transferable, cannot be posted on a forum or website and may not be used with other offers.

    All references to times in promotions are based on the local time in Sydney, Australia unless stated otherwise.

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    34. I have lost / can’t find my Gift Voucher, help!

    Gift Vouchers purchased through our website are emailed shortly after the order is completed or at the time scheduled for delivery. Check your spam, promotional or junk folders if they don’t appear in your inbox.

    If you’ve lost or misplaced your gift voucher, it’s not a problem. Please contact our customer service team for assistance.

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    35. I need help with my Gift Voucher, what do I do?

    How do I use a voucher?

    You can redeem your voucher or gift card on the Checkout page under “Voucher”. Click “Redeem voucher” and enter the voucher code and secret code.

    The value of the voucher will then be applied to your order. Any outstanding balance can be paid with the payment methods available online or in store. If you do not spend the entire voucher value in single transaction, the remaining balance will be available on your voucher for future use.

    I’m having trouble with the voucher code. Is it case sensitive?

     

    How do I know if my voucher can be used?

    Climbing Anchors Gift Vouchers do not expire and do not need to be used all at once. If you wish to check the balance, please contact our customer service team.

     

    My voucher code isn’t applying on my order, what’s wrong?

    Make sure you are applying the voucher code and secret key in the Checkout page under “Voucher”. It will not work if you apply it in “Discount”.

     

    Please note: the voucher code and secret key is case sensitive. Input the secret key exactly as shown. We are aware there is a problem with upper & lower case “L”s and “I”s looking the same. Unfortunately, there is no easy way but to play around with the letters until the voucher is accepted by the system. If you’re lucky enough to get “IIlI”, let us know and we’ll have a laugh together. 

    If you're still having trouble applying the voucher, please contact our customer service team.

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    36. I forgot to apply the Discount or Gift Voucher to my order, what should I do?

    Climbing Anchors Gift Vouchers do not expire and do not need to be used all at once. If you have forgotten to use the gift voucher, you can always hold onto it for next time.

    If you have made a purchase and forgotten to apply a Discount / Promo code, you’ll need to get in touch and organise a refund of the difference through our customer service team.

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    37. I have a discount / promo code, where do I enter it?

    Your discount code or promo can be applied either at the View Cart or Checkout page. Your discount / promo code is different from a Gift Voucher - the codes will not work if you put it in the wrong section.

     

    On the View Cart page

    Beneath “Subtotal” there is a text box to enter your discount code or promo code, then hit “Apply discount”.

     

    On the Checkout Page

    The discount or promo code is entered where it says “Discount”. Please note: “Voucher” is for entering Gift Vouchers.

     

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    Account

    38. How do I update my account details?

    Easy! You can edit all of the information for your account by clicking on the person icon at the top right corner of your browser and then selecting “My Account”.

    You will need to login to update any personal information. I’m having trouble with the login.

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    39. How do I unsubscribe from your newsletter / marketing emails?

    You can update your newsletter preferences for your account by clicking on the person icon at the top right corner of your browser.

    • Select “My Account” then “Billing Details”.
    • Uncheck the “Subscribe To Newsletter” and hit “Save Changes”.
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    40. I can’t login to my account. Forgot password?

    You can reset your password using this link: https://www.climbinganchors.com.au/_myacct/forgotpwd

    You will need to enter the email address for the account you have registered with us. If you are unsure about your email address or login details, please contact our customer service team.

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    41. Will my information be sold to third parties?

    No, never! Your privacy is important to us and your information will only be passed onto third parties in accordance with our Privacy Policy.

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    42. Why is an account created when I shop with you?

    If you have made a purchase with us, an account is created for us to:

    • Process your order for our products or services;
    • Process your payment for the order;
    • Facilitate delivery of the products you purchased;
    • Maintain a record of invoices or purchases;
    • Communicate with you in relation to any changes with your order, and;
    • Process any returns or refunds in accordance with our Returns Policy.

    If you have also subscribed to our newsletter, you may receive marketing communications. Please note: we do not store any credit card information.

    For more information, please refer to our Privacy Policy.

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    Last updated: 2022-06-27 09:55:26

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    Terms & Conditions

    Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Climbing Anchors’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

    The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

    Privacy Policy

    Information Collection and Use

    Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

    Registration

    If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

    Orders

    We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.

    Sharing

    We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

    Security

    This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.

    If you have any questions about the security at our website, you can send an email to sales@climbinganchors.com.

    Correcting & Updating Personal Information

    If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.