A. We try our best to send orders out the same day (if ordered before 1pm) or the next day. How long it takes after that depends a little on where you are and the size of the parcel. Here are some approximate shipping times for capital cities (add an extra day for areas outside the capital cities).
A. Orders over $99 ship free. Below that we offer a flat shipping rate:
For more info, see the shipping page.
A. This depends on the item, generally safety and sale items cannot be returned. For a full explanation, see the returns page.
A. Add all the items you want to your cart and hit checkout. At the bottom of the checkout page where we ask for payment information, choose 'Redeem a Gift Voucher' and enter your gift voucher codes.
A. If you have a Climbing Anchors discount or coupon code you wish to redeem, follow these steps:
The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.
Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org.
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.