Evolv Elektra 2020
From $164.95
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Physical Store Temporary Closures
23 March 2020
On March 23, we closed the doors of our physical stores in Alexandria, Collingwood, Lane Cove and our Coffs Warehouse to customer sales.
As COVID-19 spreads, we believe that in the interests of our staff and customer safety that closing our physical stores in Alexandria, Collingwood and Lane Cove was the safest decision to make regardless of a government shut down or not.
OUR ONLINE STORE REMAINS OPEN AND WILL CONTINUE SHIPPING ORDERS TO YOU.
We look forward to a time when we will be able to serve you all in person again but in the mean time we will serve you digitally.
Please see below for an FAQ to help guide you on our updated operating conditions.
Store Closure FAQ
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Are you still sending orders out?
Yes, until we hear otherwise from couriers or the government our online store will continue to run.
- Can I still use the free returns for my shoes or return clothes etc?
Yes, at this stage our return process has not changed. This may vary at a later date but at the moment it remains the same.
- Will I be able to contact you on weekends?
Due to store closures we will only have skeleton staff on weekends to answer phone calls or emails. We will aim to get back to you as quickly as possible but please keep this in mind. During the week our regular customer service team are still available.
- Can I still click and collect an order placed online?
No, until our physical stores reopen we wont be able to do click and collect orders. We are happy to ship them to you if you had a click and collect order waiting already.
- How long will your stores be closed for?
At this stage we are unsure how long they will remain closed but we will advise you as soon as we know we will be able to reopen them.
- Will there be shipping delays?
At this stage, there are no delays in us dispatching your order. However, THERE ARE SIGNIFICANT DELAYS with& couriers and postal services at the moment so keep that in mind when placing an order.
Copyright © 2020 Climbing Anchors ABN: 14 604 546 590 | All prices in AUD
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Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Climbing Anchors’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Policy
Information Collection and Use
Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
Registration
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
Orders
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
Sharing
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If you have any questions about the security at our website, you can send an email to sales@climbinganchors.com.
Correcting & Updating Personal Information
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.