On March 23, we closed the doors of our physical stores in Alexandria, Collingwood, Lane Cove and our Coffs Warehouse to customer sales.
As COVID-19 spreads, we believe that in the interests of our staff and customer safety that closing our physical stores in Alexandria, Collingwood and Lane Cove was the safest decision to make regardless of a government shut down or not.
OUR ONLINE STORE REMAINS OPEN AND WILL CONTINUE SHIPPING ORDERS TO YOU.
We look forward to a time when we will be able to serve you all in person again but in the mean time we will serve you digitally.
Please see below for an FAQ to help guide you on our updated operating conditions.
Store Closure FAQ
Are you still sending orders out?
Yes, until we hear otherwise from couriers or the government our online store will continue to run.
Can I still use the free returns for my shoes or return clothes etc?
Yes, at this stage our return process has not changed. This may vary at a later date but at the moment it remains the same.
Will I be able to contact you on weekends?
Due to store closures we will only have skeleton staff on weekends to answer phone calls or emails. We will aim to get back to you as quickly as possible but please keep this in mind. During the week our regular customer service team are still available.
Can I still click and collect an order placed online?
No, until our physical stores reopen we wont be able to do click and collect orders. We are happy to ship them to you if you had a click and collect order waiting already.
How long will your stores be closed for?
At this stage we are unsure how long they will remain closed but we will advise you as soon as we know we will be able to reopen them.
Will there be shipping delays?
At this stage, there are no delays in us dispatching your order. However, THERE ARE SIGNIFICANT DELAYS with& couriers and postal services at the moment so keep that in mind when placing an order.
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Information Collection and Use
Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.