FAQ

Q. When will my order arrive?

A. We try our best to send out orders same day (if ordered before 1pm) or the next day. How long it takes after that depends a little on where you are and the size of the parcel. Here are some approximate shipping times (add an extra day for areas outside the capital cities).

Q. How much is shipping?

A. Orders over $99 ship free. Below that we offer a flat shipping rate:

For more info, see the shipping page.

Q. Can I return any item I have already bought?

A. This depends on the item. For a full explanation, see the returns page.

Q. I have a gift voucher, how do I use it?

A. Add all the items you want to your cart and hit checkout. At the bottom of the checkout page where we ask for payment information, choose 'Redeem a Gift Voucher' and enter your gift voucher codes.

Q. I have a discount code, where do I enter it?

A. If you have a Climbing Anchors discount code you wish to redeem, follow these steps:

  1. Find the gear you need and press add to cart button.
  2. Navigate to cart page where you will find all the gear you have selected. Below the list of items in the cart page is a box titled 'Discount Code', Enter your code here then click 'Apply'
  3. That's it! The discount will show up in the price calculation on the right. Feel free to either add more items to your cart or proceed to checkout and the discounted price will be used.