Online orders are still being picked, packed and processed as normal.
Contactless Click & Collect is available upon request. Please contact the store via email to organise a time.
Our stores are trading as normal. If there are changes to our opening hours, we will communicate our opening hours on our website, socials or google, so please make sure to check them before visiting us.
Though it is not compulsory, we recommend wearing a fitted face mask inside our stores.
NSW - for more information: https://www.nsw.gov.au/covid-19/stay-safe/rules
VIC - for more information: www.coronavirus.vic.gov.au/node/18728.
We take feeling unwell seriously. Our team members are requested to remain at home and get tested if they feel unwell. We also encourage our customers who are feeling unwell to also remain at home. Shop through our website or please feel free to give us a call and we'll do our best to help you out.
Our team members are trained to maintain good cleaning and hygiene practices. On a daily basis, we sanitise surfaces, change rooms, benches, doors and registers. That being said, make sure that you still use hand sanitiser when entering and leaving our stores.
The term ‘Climbing Anchors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 14 604 546 590. The term ‘you’ refers to the user or viewer of our website.
Climbing Anchors is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
If you choose to register an account with this website you are required to give your contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and method of payment. This information is used for billing purposes and to fill the customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For your security, Climbing Anchors does not retain credit card information after completion of your order.
We may use an outside freight company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.
If you have any questions about the security at our website, you can send an email to email@example.com.
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member account page or by emailing our Customer Support.